Privacy Policy

CleanDiagnose ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at allergydiagflow.info (the "Site") and use our diagnostic cleaning guidance services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using CleanDiagnose, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

1. Information We Collect

We collect information in various ways to provide, improve, and personalize your experience with CleanDiagnose. The types of information we may collect include:

1.1 Information You Provide Directly

• Contact Forms: If you submit inquiries, questions, or requests through our contact forms, we collect your name, email address, phone number, and the content of your message.
• Diagnostic Questionnaires: When you use our cleaning diagnostic tool, we may collect information about your household cleaning challenges, allergies, sensitivities, and preferences to provide tailored solutions.
• Feedback and Comments: Any feedback, comments, or suggestions you provide about our services.

1.2 Information Collected Automatically

• Usage Data: We may collect information about how you interact with our Site, including pages visited, time spent on pages, links clicked, and the diagnostic pathways you explore.
• Device Information: We may collect information about your device, including device type, operating system, browser type, and unique device identifiers.
• IP Address and Location: We may collect your IP address and approximate geographic location based on IP data to understand our user base and improve service delivery in Singapore and beyond.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, remember preferences, and analyze Site usage patterns (see Section 4 below).

2. How We Use Your Information

CleanDiagnose uses the information we collect for the following purposes:

• Providing Services: To deliver our diagnostic cleaning guidance, answer your inquiries, and respond to your requests.
• Personalization: To tailor our recommendations and content based on your specific cleaning challenges and health concerns.
• Communication: To send you updates, newsletters, and information about new diagnostic tools or cleaning solutions, if you have opted in.
• Analytics and Improvement: To analyze user behavior, understand which diagnostic pathways are most helpful, and improve the accuracy and relevance of our cleaning solutions.
• Safety and Compliance: To protect against fraud, abuse, and unauthorized access; to comply with legal obligations; and to enforce our Terms of Service.
• Marketing: To conduct marketing research and develop targeted content that may be of interest to parents and allergy-sufferers seeking non-toxic cleaning solutions.

3. Legal Basis for Processing (PDPA Compliance)

CleanDiagnose operates in Singapore and complies with the Personal Data Protection Act (PDPA). We process your personal data on the following legal bases:

• Consent: Where you have explicitly consented to the collection and use of your personal data, such as through contact forms or newsletter subscriptions.
• Contractual Necessity: Where processing is necessary to fulfill our obligations to you when you use our diagnostic services.
• Legitimate Interests: Where we have a legitimate business interest in processing your data, such as improving our services, conducting analytics, and preventing fraud, provided this does not override your privacy rights.
• Legal Obligation: Where we are required by law to process your personal data.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on CleanDiagnose. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and understand how you use our Site.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Site to function properly and cannot be disabled. They enable core functionality such as navigation and access to secure areas.
• Performance Cookies: These cookies collect information about how you use our Site, helping us understand user behavior and optimize performance.
• Preference Cookies: These cookies remember your choices and preferences, such as language settings and diagnostic preferences, to personalize your experience.
• Analytics Cookies: We may use analytics tools to track and analyze user interactions, traffic patterns, and the effectiveness of our diagnostic recommendations.

4.2 Managing Cookies

Most web browsers allow you to control cookies through your browser settings. You can choose to refuse cookies or receive a notification when a cookie is being set. However, disabling certain cookies may affect the functionality of our Site. For more information about managing cookies, please consult your browser's help documentation.

5. Sharing of Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in operating our Site, conducting analytics, hosting our platform, and delivering our services. These providers are contractually obligated to use your information only as necessary to provide services to us and are bound by confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If CleanDiagnose is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your personal data.

6. Data Retention

We retain your personal data for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. The retention period may vary depending on the type of information and the purpose of processing:

• Contact Information: Retained for as long as you remain an active user or until you request deletion.
• Diagnostic Data: Retained to improve our recommendations and services; you may request deletion at any time.
• Analytics Data: Typically retained for up to 12 months to analyze trends and improve our Site.
• Legal Records: Retained as required by applicable law and regulations.

Once the retention period expires, we will securely delete or anonymize your personal data, unless we are required by law to retain it longer.

7. Your Privacy Rights

Under the Personal Data Protection Act (PDPA) and other applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: You have the right to request access to the personal data we hold about you and to obtain a copy of that data.
• Right of Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right of Deletion: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
• Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before withdrawal.
• Right to Opt-Out of Marketing: You have the right to opt out of receiving marketing communications from us. You can do this by clicking the unsubscribe link in any marketing email or by contacting us directly.
• Right to Data Portability: You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 9 below. We will respond to your request within 30 days or as required by applicable law.

8. Security of Your Information

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmitted over the internet.
• Access controls and authentication mechanisms to limit who can access your personal data.
• Regular security assessments and updates to our systems.
• Confidentiality agreements with our service providers and employees.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. You use our Site at your own risk, and you are responsible for maintaining the confidentiality of any passwords or access credentials.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal data, please contact us:

We will acknowledge receipt of your request and respond within 30 days or as required by applicable law. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) in Singapore.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our Site and updating the "Last Updated" date below. Your continued use of CleanDiagnose following the posting of changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Children's Privacy

CleanDiagnose is designed for parents and allergy-sufferers seeking cleaning solutions. We do not knowingly collect personal data from children under the age of 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately using the information in Section 9.

12. Third-Party Links

Our Site may contain links to third-party websites and services that are not operated by CleanDiagnose. This Privacy Policy applies only to our Site, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

Last Updated: January 2026